Shipping policy

Shipping Policy

Free Shipping
Shipping is free on every order. There is no minimum.

Processing Time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Delivery Time
United States: 5–11 business days after dispatch.
Total time from order to doorstep is approximately 6–14 business days.

These are estimates, not guarantees. Carrier delays and peak-season volume can add time.

Halloween Delivery Deadline
To receive your order before October 31, please order by October 15. Orders placed after that date may not arrive in time, and we cannot guarantee Halloween delivery for them.

Tracking
Every order ships with tracking. You will receive a tracking number by email as soon as your parcel is dispatched. Tracking may take 2–4 days to show its first scan — this is normal.

Where We Ship From
Orders are dispatched from our overseas fulfilment partner's warehouse.

Customs & Import Duties
Any customs duties or import charges, where they apply, are the responsibility of the recipient unless stated otherwise at checkout.

Incorrect Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email techaq249@gmail.com immediately — we can usually correct it before dispatch. We are not able to recover parcels sent to an address entered incorrectly by the customer.

Lost or Stalled Parcels
If your tracking has shown no movement for 7 days, or your order has not arrived within 21 business days, email us. We will investigate with the carrier and resend or refund your order.

Questions
Email techaq249@gmail.com. We reply within 1 business day.