Refund policy

Returns & Refunds

We want you to love your ShadowHaunt decor. If something isn't right, we'll make it right.

30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return
Email techaq249@gmail.com with your order number and the reason for the return. We will reply within 1 business day with the return address and instructions. Please do not send items back before contacting us — returns sent without prior authorization cannot be processed.

Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with a photo of the item. We will send a free replacement or issue a full refund, including shipping. You will not be asked to pay return shipping in these cases.

Return Shipping Costs
• Our error (damaged, defective, wrong item): we cover all costs.
• Change of mind: the customer covers return shipping.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

Order Cancellations
You can cancel an order for a full refund any time before it ships. Because we aim to dispatch quickly, please email us as soon as possible. Once an order has shipped, it falls under the return policy above.

Non-Returnable Items
• Items that have been used or are not in original condition
• Items returned more than 30 days after delivery
• Gift cards

Questions
Email techaq249@gmail.com. We reply to all messages within 1 business day.