Order status
Track your order
As soon as your order ships, we email you a tracking number. Shipping confirmation usually arrives within 1–3 business days of ordering.
Haven't received tracking yet?
Check your spam or promotions folder first. If it has been more than 3 business days since you ordered, email support@shadowhaunt.com with your order number and we will look into it right away.
Tracking says “no information available”
This is normal for the first 2–4 days after your tracking number is issued. The carrier needs to scan the parcel into its network before updates appear. If there is no movement after 7 days, contact us and we will investigate or resend your order.
Delivery times
- Processing: 1–3 business days
- Shipping to the United States: 5–11 business days
- Total: approximately 6–14 business days
Ordering for Halloween? Place your order by October 15 to receive it before October 31.
Still need help?
Email support@shadowhaunt.com and we will reply within 1 business day.
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